BEACON TRANSCRIPT – Recently, Google Fiber announced that it will be rolling out invitations towards users in order to try out the new telephone features. Google Fiber now features phone support, thus completing the holy trinity of customer-friendly services.
For those of you who don’t know what Google Fiber, here are a couple of facts about Fiber. The service was launched nearly 5 years ago, and it featured broadband internet and cable TV services to various customers all over the United States of America.
Although Google’s initiative was considered in good taste, the service had a slow rate of expansion. According to a statistic released at the end of 2014, Google Fiber amassed over 29.868 subscribers. Moreover, it would seem that Fiber didn’t fare so well in the following year. At the end of 2015, only 120.000 clients solicited Google’s broadband and cable services.
According to the tech giant’s declaration, before the project was put into practice, the board wanted to offer a full package of services to the customer, meaning that besides the internet and TV services, the company also added to add a phone feature.
Soon after the project went live, Alphabet Inc., former Google, decided to drop the phone service due to the fact that the company would have had to create an additional branch to handle the billing services required by the states of Missouri and Kansas. Moreover, the company also voiced other issues regarding FCCs regulations for voice-over-Internet services. Furthermore, Google was also required to meet all the standards required by the emergency call service.
Six years later, Google Fiber has reopened the case regarding phone services, and it would seem that they plan to move ahead. Using a customer feedback system, Google wants to test out the phone services.
Google Fiber now features phone services, and if all feedbacks are positive, Google Fiber will move ahead on making the service widely available. According to a couple of customers who received an invitation to try out the new phone service, Google Fiber features a unique phone number for mobile and landline phones, voice transcription, a do-not-disturb feature, spam filters and even a caller ID feature.
Again, if Google deems the project a success, then it will begin to put in motion the Project Fi, Google’s own cellular network. With this project, Google wants to win some ground in front of US cellular giants like T-Mobile or Sprint.
Presently, the Google Fiber service is available in Kansas City, Provo, Austin, and Kansas. If you are interested in testing Fiber’s phone service, then head on to your nearest Google Fiber representative and ask about the voice package.