BEACON TRANSCRIPT – A Houston court recently found a 43-year-old woman guilty of interfering with emergency phone calls. The former Houston emergency operator has been sentenced to 10 days in prison, followed by an 18-month probation period for refusing to take thousands of calls.
Houston Emergency Operator Was Going Through a Rough Time, Manager Claims
On Wednesday, a Houston jury found 43-year-old Crenshanda Williams, a former 911 operator, guilty of dropping thousands of emergency calls during her tenure at the newly-renovated Houston Emergency Center.
Williams’ misdeeds were uncovered in Augusts 2016 after a Houston Emergency Center supervisor performed an audit on all calls being handled by the facility. Records revealed that for the past couple of months, Williams hung up on calls after less than 20 seconds.
More than that, according to court records, it would appear that the former Houston emergency operator ignored several hundred calls altogether because she was going through a rough time and underperforming.
The Harris County deputies arrested Williams and charged her with interference with emergency phone calls. She was sentenced last week to 10 days in prison and 18 months of probation. In addition, one of Williams’ supervisors was placed on internal probation following the woman’s convictions.
Franklyn Bynum, the Houston emergency operator’s court-appointed attorney declared that Williams’ punishment is of little consequence as records reveal that ever since the 2003 renovation, the Houston Call Center has received numerous complaint of call dropping and inefficient call rerouting.
Prosecutors revealed that among the calls ignored by Williams were two potentially fatal – a violent robber and a street race in an area where several persons lost their lives over the past year.
A Harris County Sheriff’s Office spokesperson declared that public servants like Williams should be criminally liable if they deliberately tamper with emergency services.
Image source: Ramstein