BEACON TRANSCRIPT – Apple has finally responded to the accusations that a pair of Beats headphones exploded while the owner was aboard a flight. The company took no responsibility and put all the blame on the battery suppliers.
Beats headphones explode and burn woman’s face, hair, and hands
In February, a woman from Australia was travelling by plane from Beijing to Melbourne. Suddenly, her Beats headphones exploded and burned areas of her hair, face, and hands. The woman, who insisted on remaining anonymous, was sleeping, when a burning feeling on her face and a deafening sound awakened her.
The woman took legal action against Apple, and asked for a monetary compensation after the incident. More precisely, she wanted that the company should pay her the value of the headphones, as well as a compensation for the clothing the explosion had destroyed.
Apple blamed it on the battery manufacturer
Apple refused to pay, and took different measures to deal with the problem. They have recently reported that they conducted an investigation and discovered who was guilty of the accident. They blamed the third-party battery supplier, and said that the explosion was their fault.
As expected, the victim was not happy with the response she received from Apple. She said that, when she bought the headphones, the packaging did not mention any type of batteries she should have used. The Beats headset was purchased duty-free in 2014, and she used AAA batteries bought from Australia.
In the case of such incidents, companies express their regret and seek to reach an agreement with the unhappy customer. However, it seems that Apple did not want to be related to a battery explosion case, so they passed the blame on to the battery manufacturer.
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