Nearly 3,000 US flights were canceled on Monday as Southwest Airlines struggled

(CNN) – Last week’s wintry weather travel chaos is lingering like a hangover this week — and the headaches are especially bad for Southwest Airlines and its passengers on Monday.

According to a flight tracking website, nearly 3,000 flights to, from or out of the US had been canceled by 2pm on Monday. FlightAwareMore than 4,900 flights were delayed.

South-western regions play a major role in it. The Dallas-based airline canceled more than half of its flights, or more than 2,000 total, on Monday, according to FlightAware.

On social media, customers complain about long lines to speak with representatives, lost bags and excessive wait times or busy signals on the airline’s customer service phone lines.

‘Disruption across our network’

In a statement to CNN, Southwest Airlines said “(the winter storm) is experiencing disruptions across our network as a result of the lingering effects on our operations overall.”

Denver, Las Vegas, Chicago Midway, Baltimore/Washington and Southwest’s Dallas Love Field are some of the airports seeing the biggest problem.

Calls to Southwest’s customer service did not go through CNN Monday afternoon, so customers were unable to get in line to speak with a representative. Southwest has CNN “fully staffed to respond to calls.”

The airline adds, “Those whose flights have been canceled can claim a full refund or get a flight credit, which will not expire.”

Meanwhile, in hard-hit western New York, Buffalo International Airport plans to resume passenger flights at 11 a.m. Tuesday, according to its latest tweet.

The temperature at the airport was 18°F (-8°C) at 2 p.m., the lightest snowfall the region had already seen.

Poor road conditions

Road travel remained treacherous in parts of the United States due to bitterly cold weather.

In western Erie County, New York state, emergency driving restrictions were lifted in some communities. Buffalo was in placeDistrict Administrator Mark Bolancarz said Monday.

“Buffalo City is impassable in most areas, and while a lane or two of emergency traffic may be open on the mains, most secondary and side streets are still untouched,” Bollencarz said.

He added that the main roads that were cleared were primarily to use life-saving measures to reopen areas around hospitals and nursing homes.

Last week was tough

A winter storm that swept across the United States was bad timing for travelers as Christmas week began to push flying numbers back toward pre-pandemic levels.

On Christmas Day, 3,178 flights were canceled and 6,870 were delayed, according to FlightAware.

A total of 3,487 flights were canceled on Christmas Eve, according to FlightAware.

Friday was the series’ worst day with 5,934 cancellations, while Thursday saw almost 2,700 cancellations.

This megablast of wintry weather is forecast to slowly moderate this week across the eastern two-thirds of the country.

There are many more developments to come on this breaking news story.

CNN’s Ross Levitt, Chris Boyette and Artemis Moshtagian contributed to this story.

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